Terms & Conditions of Hotel use
Our Cancellation Policy
Accommodation cancellations to be made 24 hours prior to 16:00hrs
on the first date of arrival, any cancellations made after this time will incur a
charge equal to one nights accommodation however it is at management discretion and
individual situations will be taken into consideration.
Smoking
The Pitsligo Arms is a Smoke Free environment; any evidence of smoking in
the rooms will incur a deep clean charge of £30.00
Arrival and Checking out Policy
Arrival at the Hotel can be any time after 15:00hrs, if you are going to be having a late check in please call the hotel in advance and let us know what time we can expect you. Should you wish to check into your room early this can be discussed at time of booking on an individual basis. Checking out is Monday to Friday 10:00hrs / Saturday and Sunday 12:00hrs. In order for us to Fully service the rooms we ask you to have all your personal belongings out of the room at this time. Additional Charge equivalent to one nights accommodation per room will be charged if our Check out policy is not adhered too.
Liability
Guests’ liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.
Damage to Hotel Property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel’s property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Removal of Hotel Property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Tampering with fire detection systems and fire fighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.
Inappropriate behaviour
It is the hotel’s policy that all our guests and staff have the right to be treated with dignity and respect and as a responsible host and employer we believe that we have a duty to our guests and staff to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel’s discretion, or guests may be asked to leave the hotel.
Lost / Damaged property
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest’s departure it will be disposed of by the hotel.
Use of Gift Vouchers
Vouchers can be issued at the Hotel for collection or we can arrange postage on your
behalf upon receipt of payment. We accept Cash, Most Debit/Credit Cards and Cheques.
Vouchers cannot be redeemed for the purchase of a meal or accommodation payment after
'Valid until' date, Change cannot be given, please ensure you use complete voucher
value before 'Valid Until' date expires, copied vouchers will not be accepted. Voucher
cannot be used to purchase alcohol to any person under the age of 18. Our Vouchers
are issued with a 6 month valid period from purchase date.
Payment Terms
For Non-
Check in / Out times
Check in and Check out times are explained when bookings are made. Any extension
to the check out time, either pre-
Vehicles
All vehicles are parked at the owners’ risk. Should a problem occur with a vehicle in the hotel car park, the hotel cannot accept any liability. If a vehicle is left in the hotel car park for more than 8 hours after the guest has departed without the written consent of the hotel, the hotel reserves the right to remove the vehicle at the owners’ expense.
Nothing in these terms or conditions shall limit or restrict the guests’ legal rights as a consumer. Advice concerning such rights may be obtained from a Citizens Advice Bureau.
Child Policy
McIntosh Forbes Ltd. recognise children as being 12 or under. Please be aware that individuals over 12 will be classed as adults and charged accordingly on arrival.
Main Provisions of The Hotel Proprietors' Act 1956.
Dog Policy
Being dog lovers ourselves (we have 3 chocolate labradors) yes we do allow dogs to stay in the hotel as long as they are well behaved and kept on a lead whilst in the hotel corridor and stairway. We do have a few rules i.e. Unfortunately due to Hygiene regulations dogs are not permitted in the Lounge Bar or Restaurant and we ask that you bring your dogs own bed to save him or her sleeping on our beds.
Definition of an hotel
The Act defines an hotel as "an establishment held out by the proprietor as offering food, drink and, if so required, sleeping accommodation, without special contract, to any traveller presenting himself who appears able and willing to pay reasonable sum for the services and facilities provided and who is in a fit state to be received."
Hotelier's responsibility for guest's property
The proprietor of any hotel has a duty to take reasonable care of the property of his guests brought to the hotel, whether resident or not. If it is lost or damaged through the negligence of the hotel, the proprietor may be liable. In addition to this duty, which an innkeeper has in common with others who are not innkeepers (private hoteliers), an innkeeper has, in certain circumstances, strict liability for the property of his resident guests.
The proprietor can avoid his liability only if he can prove that the loss or damage was caused by the guest's own negligence, or by an Act of God, or by an Act of the Queen's enemies.
Innkeeper's strict liability
This liability, which applies only to innkeepers, whether they have been negligent or not, extends to the loss or damage of guests' property only if at the time of the loss or damage sleeping accommodation had been reserved for the traveller; and the loss or damage occurred between the midnight immediately preceding and the midnight immediately following his stay at the hotel. The strict liability does not apply to vehicles or property left in them, horses or other live animals or their harness or other equipment, although the innkeeper still has a duty of reasonable care for them. As strict liability no longer applies to these items, the innkeeper no longer has a right to detain them as security for unpaid bills.
Limitation of strict liability
The innkeeper's strict liability is limited to £50 for any one article and to £100 in respect of any guest, if he exhibits a copy of the statutory notice, given in the Act, and in the way prescribed by the Act. If a copy of the statutory notice is not displayed, or not displayed as laid down by the Act at that time when the property was brought to the hotel, the innkeeper loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage.
Innkeeper's full liability
In addition to full liability arising when the innkeeper does not display a copy of the statutory notice as laid down by the Act, the innkeeper loses the protection of limited liability and becomes fully liable for the whole amount of the loss or damage if the property was stolen, lost or damaged through the default, neglect or wilful act of the proprietor, or his staff; or was lost or damaged whilst expressly deposited for safe custody; or was refused for safe custody, or through some other default on the part of the innkeeper or his staff, it was not possible to deposit it for safe custody.
Website
Please note that telephone and other connection charges may apply to your use of this website. For details of such charges you should contact your telephone company and internet provider.
The Pitsligo Arms and the hosts of this site accept no responsibility for and exclude all liability in connection with browsing this site, use of information on this site and downloading any material from it including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements. The information contained in this web site may include opinions or views which, unless expressly stated otherwise, are not those of The Pitsligo Arms or any associated company or any person in relation to whom they would have vicarious liability or responsibility.
Whilst we hope you find the contents of this web site interesting and informative, the contents are for general information purposes only and do not constitute advice. We believe the contents to be true and accurate as at the date of writing but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances. As such, the contents should not be relied upon and internet subscribers and online readers should not act upon this information without seeking appropriate professional advice. This web site is not intended to be a source for advice, and thus the reader should not rely on any information provided in this website as such. Readers should always seek the advice of an appropriately qualified person in the reader's home jurisdiction. The Pitsligo Arms assumes no responsibility for information contained on this web site and disclaims all liability in respect of such information. In addition, none of the content of this web site will form any part of any contract between us or constitutes an offer by us. Specific disclaimers may apply in addition to certain content or parts of the site.
The Pitsligo Arms does not want to receive confidential or proprietary information
from you through our website. Any material, information or other communication you
may transmit or post to the website other than your personal information will be
considered non-
Information may be changed or updated without notice. The Pitsligo Arms may also make improvements and/or changes in the products and/or services and programmes described in this information at any time without notice.
Any links to third party websites are provided solely for the purpose of your convenience.
Links made to other sites are made at your own risk and The Pitsligo Arms accept
no liability for any linked sites. When you access a non-
This website is not guaranteed to be free from any so-
As our website often providse links to third party websites, such as those of our
business partners and on-
THE SERVICE AND MATERIALS ON THIS WEBSITE ARE PROVIDED "AS IS" AND The Pitsligo Arms AND THE HOSTS OF THIS SITE EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE EXTENT PERMITTED BY LAW INCLUDING BUT NOT LIMITED TO WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICE OR ANY MATERIALS.
EXCEPT IN RESPECT OF DEATH OR PERSONAL INJURY ARISING FROM NEGLIGENCE, The Pitsligo Arms AND THE HOSTS OF THIS SITE HEREBY EXCLUDE LIABILITY FOR ANY CLAIMS, LOSSES, DEMANDS OR DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO ANY INFORMATION AND/OR SERVICES PROVIDED ON OUR WEBSITE INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGES, COMPENSATORY DAMAGES OR LOSS OF PROFITS OR DATA WHETHER BASED ON A BREACH OF CONTRACT OR WARRANTY, DELICT OR TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE.
THE INFORMATION AND OTHER CONTENTS OF THIS WEBSITE ARE DESIGNED TO COMPLY WITH THE LAWS OF SCOTLAND. THIS WEBSITE SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF SCOTLAND AND ALL PARTIES IRREVOCABLY SUBMIT TO THE JURISDICTION OF THE SCOTTISH COURTS. IF ANYTHING ON THIS WEBSITE IS CONSTRUED AS BEING CONTRARY TO THE LAWS APPLICABLE IN ANY OTHER COUNTRY, THEN THIS WEBSITE IS NOT INTENDED TO BE ACCESSED BY PERSONS FROM THAT COUNTRY AND ANY PERSONS WHO ARE SUBJECT TO SUCH LAWS SHALL NOT BE ENTITLED TO USE OUR SERVICES UNLESS THEY CAN SATISFY US THAT SUCH USE WOULD BE LAWFUL.
Content, Privacy and Links Disclaimer
The Pitsligo Arms seeks to ensure that the information published on its web site is up to date and accurate. However, the information on the web site does not constitute legal or professional advice and The Pitsligo Arms cannot accept any liability for actions arising from its use. The Pitsligo Arms cannot be held responsible for the contents of any pages referenced by an external link.
Information which you supply using electronic forms on our web site will only be used for the purpose(s) stated on the form.
Information which you provide in e-
Information which you provide us with may be used for statistical analysis but will not be used in any way (other than for its original purpose) which enables you to be identified.
You will not receive unsolicited paper or electronic mail as a consequence of submitting an electronic form unless we explicitly ask for and receive your permission.
If you e-
We carry links from this web site to other sites which we believe to carry information which you may find useful. We are unable to guarantee that these links will always work and we make no representations as to the quality or accuracy of the sites nor their terms of operation (for example their policy on privacy).
Christmas Period Terms and Conditions
Festive Menu
Our Festive period menu runs from Friday 25 November 2011 – Friday 30 December 2011 (excluding 25 December 2011 separate menu for Christmas Day)
£15.00 Non-
Christmas Day
6 course Christmas Day Lunch £69.95 Children under 12 Half price / Children under 5 Eat Free.
£30.00 Non-
Hogmanay Night Buffet
Children under 12 Half price / Children under 5 Eat Free
£15.00 Non-
Adverse Weather Conditions
Due to the nature of our climate during the month of December
if adverse weather prevents everyone in your party from attending and you make the
decision to cancel your table reservation, your booking can be moved to another date
between Wednesday 4th January 2012 and Sunday 29th January 2012 but cash will NOT
be refunded.
Use of Gift Vouchers
Please note our Vouchers are issued with a 6 month valid period from purchase date.